Problem Description: 

In the Cartularius Document Management app on Salesforce, an inconsistency occurs when deleting a file from the detail view. When a user clicks the "Delete" button in the top-right corner while a file is open in the detail view, the file is deleted from the backend, but the detail view remains open and continues to display information about the deleted file. 

Symptoms: 

Error Message: 

Upon refreshing the detail view of a deleted file, users encounter the following error: 

"Looks like there's a problem. 

Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with your administrator with the error ID shown here and any other related details. 

We couldn't find the record you're trying to access. It may have been deleted by another user, or there may have been a system error. Ask your administrator for help." 

Temporary Solution: 

Until a permanent fix is implemented, users can follow these steps: 

Impact: 

This issue may lead to confusion among users, as it creates a discrepancy between the actual state of the file system and what is displayed in the interface. It may also result in unnecessary error messages and potential data inconsistencies. 

Status: 

Our development team has been alerted to this issue and is actively working on a resolution. We aim to address this in an upcoming update to ensure a more consistent user experience when deleting files. 

Additional Information: 

We appreciate your patience as we work to resolve this issue. For further assistance or to report any related problems, please contact our support team at support@upperspire.com.